Industry · E-commerce

Communication for
E-commerce

Real-time messaging that lifts conversion, retention and customer experience across the shopping journey.

Challenges

What e-commerce teams face

Cart abandonment

Shoppers leave before completing checkout.

Delivery anxiety

Customers want real-time order and shipping updates.

Retention

Standing out and keeping customers coming back.

How Horex helps

Built for your scenarios

Orders

  • Order confirmations
  • Payment receipts

Logistics

  • Shipping & delivery updates
  • Pickup codes

Promotions

  • Flash sales
  • Personalized offers

Retention

  • Cart & win-back reminders
  • Loyalty updates
Why Horex

Communication you can trust

End-to-end encryption

Aligned with international security standards.

200+ countries

Global reach with routing adapted to local operators.

Millisecond delivery

Low-latency network so messages arrive in time.

Dedicated 1-to-1 service

7×24 support and a named contact — not a ticket queue.

FAQ

Questions

How does SMS lift retention?

Timely, personalized messages keep customers engaged across the journey.

Can I run promotions and transactional messages?

Yes — both bulk marketing and transactional notifications.

Do you provide delivery reports?

Yes — real-time delivery tracking.

Contact

Start your global communication journey

Tell us about your scenario — our team will get back to you shortly.

grace.zhu@horex.cloud